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Couldn’t prepare the store

What Malbec shows

Couldn’t prepare the store

Malbec couldn’t finish the store’s Windows space. Trying again usually works.

Try Again

What happened

Each store runs in its own Windows environment, which Malbec builds the first time you set the store up. One of the steps didn’t finish.

The fix

Click Try Again. It usually works the second time.

When to write to us

If it fails twice, write to us with a diagnostics file.

Email support@malbec.app. For a diagnostics file, choose Help › Export Diagnostics… in Malbec and attach the zip it saves. It has no account details, and your home folder is masked.