The game hasn’t started
The store may be showing an update or a sign-in. Finish it there. If the game doesn’t start by itself, press Play.
What happened
Malbec asked the store to start the game, and the game hasn’t appeared. The store is often waiting for you: a game update, a sign-in, or a window with choices.
The fix
Click Show the Store and finish what it shows. Malbec notices when the game starts and clears this message; press Play only if it doesn’t start.
When to write to us
If the store shows nothing and the game still doesn’t start, write to us with a diagnostics file.
Email support@malbec.app. For a diagnostics file, choose Help › Export Diagnostics… in Malbec and attach the zip it saves. It has no account details, and your home folder is masked.